Evoque was appointed to manage a marine cargo claim involving a damaged truck overseas. The truck was declared a total loss due to extensive exterior damage.

The truck was sold to Evoque’s buyer network, which invites buyers from its database of 30,000 international trade and retail contacts.

A shipment of 129,250 lbs of raw green coffee beans had been held in storage for over eight months following reported water damage in transit. Our team was instructed to manage the disposal and recovery process.

Within 30 days of instruction, we carried out a detailed survey to assess the extent of the damage and prepared a comprehensive report for our established buyer network. Using our market knowledge and relationships, we quickly secured competitive offers and facilitated the sale.

We successfully returned 37% of the claim amount to the insurers and eliminated ongoing storage costs, preventing further financial loss. The claim was completed efficiently and transparently, providing a swift resolution to a long-standing issue.

Evoque was instructed to handle the recovery and sale of a 2019 BCS
Valiant V650 Compact Tractor following fire damage concentrated in
the battery area, which subsequently spread to surrounding
components.

Evoque managed the full process — from recovery and transport to
sale and return of proceeds — completing the entire cycle within just 23
days.

Rapid turnaround with sustainable waste management and strong
financial recovery from a fire-damaged asset.

Evoque was instructed to remove and recycle asbestos-contaminated stock. Surveys confirmed high contamination levels, making the stock unfit for resale.

In line with our zero-to-landfill commitment, all materials were safely removed and disposed of per hazardous waste regulations, prioritising recycling where possible. This ensured compliance with environmental and industry standards.

• Windows and Upvc were shredded
• Plywood boards – shredded into small pieces and used for biomass fuel
• Slate items outside warehouse – no cost for the collection, they were used for hardcore surfaces such as paths
• The Insulation wool was reprocessed and will be used in manufacturing processes.

Evoque was tasked with managing a fire damage claim involving food, tobacco, and drinks – a large proportion of which was alcohol.

As part of the Evoque suite of services, we offer the ability to salvage alcohol and tobacco. Evoque holds both premises and personal licences, enabling us to sell the items, which increases return value to insurers.